Assistance

Our assistance service characteristics:

• Our expertise and professionalism to assist you in your daily work
• Remote support in order to reduce timing and costs
• Accurate reports of the performed activities

For assistance and support for hardware and software problems, please contact us:

Email: support@aethia.com

Phone: +39 0125 538824

Fax: +39 0125 538621

Web: request of information

It is important to specify your purchase data (name, organisation, date, invoice number, serial number of the hardware component...) and to describe the noticed problem in detail.

You will be contacted by our technicians.

Hardware warranty

Our systems are covered by a 2 years on-centre warranty where forwarding charges of damaged components are at customer's expense.

Further terms of warranty:

• A 3 years warranty extension
• A 3 years on-site NBD warranty extension (technician's intervention at the next business day).

To verify or request an extended hardware warranty please complete our software assistance information request..

Software assistance

Our cluster systems are provided are under a 6 months software remote assistance. Our technicians are able to provide remote software assistance to your system through internet connection.

Software assistance contracts can be renewed by one-year or working-hours vouchers.
To verify or request software assistance warranty please complete our inquiry form.